Catlow

Consulting

About

 

Catlow Consulting was formed in 1998 by Philip Catlow. Philip has significant experience in all areas of the Hospitality and Facilities Management industries. He has a passion for excellence and creating an extraordinary customer experience.

 

Our success is simply a reflection of how much and how well we care for our clients and our associates. Consequently, we select both with the utmost care and work hard to create a business environment that fulfills the needs of all involved. In daily practice, this translates into an organisational emphasis on integrity, teamwork and balance.

 

This isn't as hard or complicated as it sounds. We find - and our clients will agree - that it is a pleasure to work with outstanding people.

Our Vision

 

The customer experience is the next competitive battleground.

 

The curtain has risen on the "experience economy" where customers now define value by the quality of the experience and the memory it creates.

Memories of great value last, and are shared with others.

Our Mission

 

Creating a more positive customer experience has to be the goal, because this is the point where profit is made. Quality experiences don't "just happen". They get orchestrated like a piece of music or a play, note by note, scene by scene. It requires a process.

We will show you how to orchestrate the customer experience and develop the process by which your team can deliver it consistently..

Our Organization

 

We have found that it is only possible to obtain and retain client loyalty by delivering outstanding service.

We have also found that it is only possible to deliver outstanding service - consistently and dependably - with the help of highly motivated and extraordinarily skilled professionals: the best of the best..

Our Values

 

Integrity - doing the right thing regardless of the consequences.

Excellence - continually striving to exceed the expectations of our people and our clients.

Accountability - taking responsibility for individual and collective actions.

Collaboration - working together to achieve collective and individual goals.

Innovation - developing creative solutions and putting them into action.